Terms and Conditions

By accessing and using this website, you agree to the following terms and conditions (Terms of Use). These Terms, alongside our Privacy Policy, govern your relationship with Dr Paul Elgey’s Advanced Aesthetics concerning this website. If you disagree with any part of these terms, please do not use our website.

1. General Information

Ownership: This website is operated by Dr Paul Elgey, located at 1 Orchard Street, London, W1H 6HJ, with a company registration number of 15555405, registered at Companies House, Cardiff. In these Terms, ‘we’, ‘us’, and ‘our’ refer to Dr Paul Elgey, and ‘you’ refers to our site’s user or viewer.

Content: The content on our pages is provided for general information and use. It is subject to change without notice. We, along with any third parties, do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any specific purpose.

Liability: Any use of information or materials on this site is at your own risk, for which we shall not be liable. It is your responsibility to ensure that products, services, or information available meet your personal needs.

2. Intellectual Property

All content included on the website, such as design, text, graphics, logos, and images, is owned by or licensed to us. Reproduction is prohibited other than with our express written permission.

All trademarks reproduced in this website, not owned by, or licensed to us, are acknowledged.

3. Unauthorised Use

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4. External Links

For convenience, we may include links to third-party websites. These links do not imply endorsement, and we hold no responsibility for the content of the linked websites.

5. Governing Law 

Your use of this website and any disputes arising from such, or from subsequent treatment within the clinic, are subject to the laws of England and Wales.

6. Treatment Bookings

All treatments are subject to an assessment by our practitioners to determine suitability. You may be declined a treatment if your practitioner does not believe that a treatment is in your best interests. In these circumstances you would still pay a deposit for a consultation fee that is non-refundable.

Offers, gifts, and discounts are subject to availability and practitioner assessment.

Treatment courses must be paid in full before commencement and used within 12 months unless a medical extension is granted.

We maintain a no-refund policy on all treatments and products.

If you are under 25, you may be asked to provide a method of identification, such as a passport or driving licence, since we are unable to treat patients for cosmetic reasons under 18 years of age.

7. Deposits 

A minimum deposit of £50 is required for booking appointments, this is a consultation fee that can be deducted from the treatment or product cost. Booking fees of £2 are strictly non-refundable.

To avoid forfeiture of your deposit, we require 48 hours’ notice for any appointment changes or cancellations, managed via our booking portal or via email at info@drpaulelgey.com.

BUT if you give us 2 weeks notice prior to your attendance, and the appointment slot is moved to within 2 weeks of the original slot, we will transfer to another date convenient to you if diary space allows. If we don’t have the diary space, then the appointment will not be able to be moved.

Being more than 15 minutes late may result in the inability to accommodate your appointment to ensure the smooth running of our services.

8. Treatment on the Day of Appointment

Treatment on the day of your appointment is not guaranteed due to various potential issues, such as:

• Previous overfilled lips or poorly placed filler
• Incompatible fillers
• Medication conflicts
• Blood or nerve supply concerns
• Scar tissue in the treatment area
• Allergies
• Anatomical variations
• Use of immunosuppressants
• Ongoing medical conditions
• Herpetic virus, and more

A qualified aesthetics doctor needs to assess your condition in person to determine the appropriate treatment plan and ensure the desired outcome.

9. What If I Am Getting Married or Planning to Attend a Major Event?

Procedures can cause significant swelling, redness, and tenderness for up to 14 days.

Some patients may experience significant bruising and other side effects, usually resolving within 2 weeks.

Over-the-counter painkillers may be needed for pain management.

Therefore, we will not perform any procedures within 8 weeks of major personal events, such as weddings.

10. What If I Suffer From Cold Sores?

We advise asking your GP for Acyclovir to prevent a breakout before treatment.

We provide medication after treatment to prevent triggers if you have the herpes virus.

We cannot guarantee against breakouts, but prescription antivirals are very effective.

If you have an active sore on the day of your appointment, you can attend for a consultation, but treatment will not proceed.

The booking fee will be used for the consultation and cannot be transferred to a future booking. If you do not attend, the booking fee is forfeit per our policy.

11. A Word of Caution for Traveling Clients

We are not liable for travel expenses if you cannot be seen on time, receive treatment, or if we must cancel a clinic date.

Allow extra time in your travel plans as clinics may run late.

We recommend travel insurance in case a clinic is cancelled.

We do not reimburse for any travel or missed work expenses.

12. Respect for Your Time

We strive to see patients on schedule every day.

Occasionally, delays occur due to emergencies or other patients’ issues.

Late arrivals can also cause significant delays.

For timely appointments, consider booking early morning slots and avoid scheduling other commitments immediately after.

Reception staff are not part of our clinic and cannot assist with booking issues, but the doctor will see you as soon as possible.

Refunds will not be given for delayed appointments because of other commitments, please allow for this when booking your appointment.

13. Review Appointments

Botulinum Toxin

We offer routine review appointments following first-time treatment with Botulinum toxin type A (Botox®). Except in exceptional circumstances, these appointments will not be offered sooner than 14 days (two weeks) from the date of initial treatment and must be completed by 28 days (4 weeks). After this time, no “top-up” treatment will be administered.

For medical procedures using Botulinum toxin type A (Botox®) in the Masseter muscle, medical review appointments will not be offered sooner than 28 days (4 weeks) following the procedure appointment, except in exceptional circumstances, and must be completed within 35 days (5 weeks) from the procedure appointment. After this time, no “top-up” treatment will be administered.

Failure to attend a medical review appointment within the specified timeframes may result in the practitioners being unable to review the previously undertaken medical procedures. These timeframes are established based on current medical evidence and are primarily for patient safety.

Dermal Fillers

Dermal filler review appointments are typically arranged no less than six weeks after the initial treatment. This timeframe allows for the resolution of any swelling or bruising and for the dermal filler product to settle. It’s essential to recognise that many dermal filler procedures are carried out progressively to achieve a natural appearance while minimising the amount of product used.

14. Mobile Terms of Service

Last updated: Jan. 26, 2026

The Dr Paul Elgey Aesthetics mobile message service (the “Service”) is operated by Dr Paul Elgey Aesthetics (“Dr Paul Elgey Aesthetics”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Dr Paul Elgey Aesthetics’s SMS/ WhatsApp text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dr Paul Elgey Aesthetics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dr Paul Elgey Aesthetics. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to DrPaulElgey or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dr Paul Elgey Aesthetics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to DrPaulElgey or email info@drpaulelgey.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

End of Terms of Use